Slotsgem Casino Privacy Policy

At Slotsgem, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, play, and interact with Slotsgem Casino. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data. By creating an account and using our services, you confirm that you have read and accepted the practices described below.

Who We Are

Our platform is operated by Latcas B.V., registered in Curacao under company number 165403, incorporated in 2023. We hold a licence from the Curacao Gaming Control Board (GCB), licence No. OGL/2024/1676/0905. Whenever we refer to "we", "our" or "us" in this policy, we mean Latcas B.V. operating SlotsGem Casino across our supported markets, including Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France.

Information We Collect

We collect several categories of information to provide our services, verify your identity, process payments and comply with our licensing obligations. Here at SlotsGem, we only gather data that is necessary for operating our casino responsibly and securely.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We record account credentials you use whenever you complete a Slotsgem login or Slotsgem casino login.
• We process payment information, including deposit and withdrawal methods, transaction amounts and currency, across our supported payment providers.
• We store identity verification documents submitted for KYC and AML compliance.
• We track your gaming activity, including games played, wagers placed, bonus usage and session duration, to improve our services.
• We collect technical data such as IP address, device type, browser information and app usage if you use our downloadable mobile application.
• We retain customer support correspondence, including live chat transcripts, emails and contact form submissions.

How We Use Your Data

At Slotsgem Casino, we use the information collected for clearly defined purposes connected to running our gaming platform and keeping it safe for all players.

• We use your data to create and manage your account, including processing a Slotsgem promo code, Slotsgem bonus code or Slotsgem no deposit bonus request.
• We use your financial information to process deposits and withdrawals through methods like Visa, Mastercard, Skrill, Neteller, eZeeWallet, Jeton, bank transfer and supported cryptocurrencies.
• We analyse your activity to calculate comp points, VIP levels and loyalty rewards under our VIP Club.
• We use contact details to send service communications, promotional offers and updates about our Friday reload bonus, Prize Drops and other campaigns, where you have consented to receive them.
• We use technical and behavioural data to detect fraud, prevent bonus abuse and comply with responsible gambling obligations.
• We process your data to respond to support requests submitted via live chat, email or our contact form.

Legal Basis for Processing

Our SlotsGem platform processes personal data based on several legal grounds depending on your location and applicable law.

• We process data where necessary to perform our contract with you, including account registration and game access.
• We process data to comply with legal and regulatory obligations under our Curacao GCB licence.
• We rely on your consent for marketing communications, which you may withdraw at any time.
• We process data based on our legitimate interests, such as fraud prevention and service improvement.

Cookies and Tracking Technologies

We use cookies and similar technologies on our desktop site, mobile browser version and mobile app to recognise returning players, remember preferences and measure how our website performs. Our SlotsGem cookies also help us detect suspicious activity and tailor promotions, such as the Fortune Wheel or Unlimited Bonus, to your account. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes.

• We share data with payment processors and banking partners to complete deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulators, law enforcement or auditors where required by our licence or applicable law.
• We share limited data with game providers, including NetEnt, Pragmatic Play, Play'n GO, Evolution and other partners, strictly to operate games and settle results.
• We may share data with marketing and analytics partners who assist us in improving our Slotsgem casino bonus offers and communications, always under confidentiality obligations.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy legal, tax, and regulatory requirements. Financial records related to deposits, withdrawals and bonus activity, including any Slotsgem no deposit bonus codes you redeemed, are kept for the period required under our licensing obligations before secure deletion.

Your Rights

Depending on your country of residence, you may have specific rights regarding your personal data. Our SlotsGem Casino team is committed to helping you exercise these rights promptly.

• You have the right to request access to the personal data we hold about you.
• You have the right to ask us to correct inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including direct marketing.
• You have the right to request a copy of your data in a portable format.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our SlotsGem infrastructure uses encryption for sensitive data transmission, secure servers for storing account and payment information, and restricted internal access controls. While we strive to protect your information at every stage, we encourage you to keep your Slotsgem login credentials confidential and avoid sharing your password with anyone.

International Data Transfers

Because we serve players across multiple regions, including Australia, Canada, Germany and other European markets, your data may be transferred and processed outside your country of residence. We at Slotsgem ensure that any such transfer is carried out with appropriate safeguards consistent with applicable data protection standards.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from anyone under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Slotsgem Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, how we handle your data, or wish to exercise your privacy rights, our support team is available 24/7 via live chat, email at [email protected], or our contact form. Our SlotsGem support team can respond in English, German, Austrian German, Polish, Czech, Italian and Hungarian.