Slotsgem Terms and Conditions

Welcome to Slotsgem Online Casino. These Terms and Conditions govern your use of our website, our games and all services we provide at Slotsgem Online Casino. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

Who We Are

Slotsgem Casino is owned and operated by Latcas B.V., a company registered in Curacao under company number 165403, incorporated in 2023. We hold a valid license issued by the Curacao Gaming Control Board (GCB), licence No. OGL/2024/1676/0905. We have been operating since 2020 and offer our services to players in Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France, with localised versions tailored to each market.

Account Registration

To play at Slotsgem Online Casino, you must register an account and provide accurate, current and complete information. You must be of legal gambling age in your jurisdiction. We reserve the right to request identity verification documents at any stage, and we may suspend or close accounts that fail verification checks. You may use the Slotsgem login only after completing registration, and you are responsible for keeping your login credentials confidential.

• You must create only one account per person, household, email, device and IP address.
• You must not register on behalf of another person.
• We may decline registration from restricted jurisdictions.
• Your account currency can only be changed after the first stage of the welcome bonus is complete.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Neosurf, Paysafecard, Skrill, Neteller, eZeeWallet, Jeton, Google Pay, Apple Pay, Interac and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple, TRON and Cardano. The minimum deposit is 10 EUR / 10 USD / 20 AUD / 20 CAD / 15 NZD, or the equivalent in another supported currency.

Withdrawals can be requested once your account is fully verified. The minimum withdrawal is 10 EUR / 10 USD, except for wire transfer, where the payment provider requires a minimum of 500 EUR/USD. Our standard withdrawal limits are 4,000 EUR per day, 16,000 EUR/USD per week and 50,000 EUR per month, unless a specific promotion states otherwise or your VIP status grants higher limits. All progressive jackpot winnings are paid out in full, without being subject to these caps.

Once your documents are verified, we process withdrawal requests within up to 3 days. E-wallet withdrawals are processed within 12 hours and then credited instantly; cryptocurrency withdrawals are usually completed under 24 hours; card withdrawals can take up to 7 business days. For current information on the Slotsgem withdrawal time, please refer to our Help Centre or contact our support team.

Bonuses and Promotions

Our welcome bonus structure varies by geo. Australian and Canadian players can receive up to 10,000 AUD/CAD across three deposits with an instant bonus round and up to 750 free spins; German players can receive up to 1,450 EUR across four deposits with up to 225 free spins. All deposit bonuses carry x40 wagering requirements, real money balances are used before bonus balances, and only one bonus may be active on an account at any time. Deposit bonuses are not stacked. If you are searching for a Slotsgem no deposit bonus, a Slotsgem promo code, or a Slotsgem bonus code, please check our official promotions page for current offers, as terms can change.

• The maximum bet while a bonus is active is 8 AUD / 5 EUR / 5 USD, or the equivalent; buying game features, including respins, counts toward this limit.
• A bonus is cancelled automatically once its tied balance falls to 0.05 EUR/USD/AUD or less.
• Requesting a withdrawal before wagering is completed forfeits the bonus and any related winnings.
• Players from Japan and Georgia are not eligible for deposit-based bonuses.
• Maximum winnings from cashback, comp points, tournament, deposit, VIP or weekly bonuses (excluding the welcome bonus) are capped at 15,000 AUD / 10,000 EUR/USD; any excess is forfeited before withdrawal.

We also run an app install bonus, a push subscription bonus, a Friday reload bonus, Prize Drops, a Fortune Wheel and an Unlimited Bonus. The maximum withdrawal from a no-deposit bonus is 75 AUD / 50 EUR / 50 USD, and a minimum qualifying deposit plus full account verification is required before such a withdrawal can be requested. We allow one bonus per person, email, browser, device and IP address, and we treat a bonus-to-wager ratio above 40% as abuse of our promotions.

Our Games

At Slotsgem Online Casino, we offer over 6,500 games, including more than 5,000 slots and over 1,000 live dealer tables, supplied by more than 100 providers such as NetEnt, Pragmatic Play, Play'n GO, Yggdrasil, Big Time Gaming, Hacksaw Gaming, Nolimit City, Quickspin and Novomatic. Our live casino is powered by Evolution, Pragmatic Play Live, Vivo Gaming and BetGames, featuring titles like Crazy Time, Lightning Roulette, Speed Baccarat, Monopoly Live and Dream Catcher.

Our game library includes pokies, blackjack, roulette, baccarat, poker, video poker, jackpot games, bingo, keno, scratch cards, crash games, craps and dice, and game shows. Our dedicated progressive jackpot section includes Divine Fortune and Hall of Gods style titles. For wagering purposes, slots contribute 100% subject to a published exclusion list; table games and live dealer games do not contribute at all, and jackpot games are excluded from bonus play entirely.

We make our platform available via desktop browser, mobile browser and a downloadable Android app available directly from our site; iOS players can use our mobile-optimised browser version. If you are searching for the Slotsgem app, you can find the official download link on our homepage.

VIP Club and Loyalty Program

We automatically enrol every player into our VIP Club upon their first deposit. Our loyalty ladder spans 50 levels: levels 1-9 reward free spins, while levels 10-50 reward cash prizes, all carrying x10 wagering requirements, usable on slots only. We award 1 comp point per 10 EUR/USD, 16 CAD or 20 NZD wagered on slots; bonus-funded bets do not earn comp points. Comp points can be exchanged for bonus funds at a rate of 300 CP per 1 EUR/USD (2 CAD/NZD), and funds obtained this way carry x5 wagering. Higher VIP status may unlock withdrawal limits above our standard thresholds.

Responsible Use of Our Services

You agree to use our services lawfully and responsibly. You must not attempt to manipulate our systems, exploit software errors, use bots or automated tools, or engage in collusion. We reserve the right to void bets, confiscate winnings and close accounts where we detect fraud, bonus abuse or breach of these terms.

• You confirm that funds deposited are your own and obtained legally.
• You must not use a VPN to misrepresent your location where this conflicts with our geo-restrictions.
• You must not hold multiple accounts across our platform.
• You are responsible for any taxes applicable to your winnings under local law.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Nothing in these terms excludes liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions at any time to reflect regulatory changes, new features or operational needs. Updated terms take effect upon publication on our website, and your continued use of our services constitutes acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

If you have questions regarding these terms, our Slotsgem login process, withdrawal timelines or any other aspect of your account, our support team is available 24/7 via live chat, email at [email protected], or through our contact form. We offer support in English, German, Austrian German, Polish, Czech, Italian and Hungarian.